Motion Picture Industry Pension & Health Plans (MPI) is seeking a Retirement Benefits Coordinator. This position is responsible for various scheduling and administrative functions related to supporting the retirement process for Participants in our Pension & Health Plans (the Plans). This includes scheduling Visitor Center meetings and retirement counseling appointments and performing administration functions such as monitoring department email inboxes, workflow distribution, and document requests.

Please note, this position works onsite in our office in Studio City, CA. Qualified candidates only, please submit letter of interest with resume for consideration.

Responsibilities:

• For assigned caseload of pension and IAP recipients:
  • Maintain Retirement Services department calendar and schedules counseling sessions for Participants.
  • Arrange, coordinate, and prioritize scheduling, including sending out benefit estimates for appointments.
  • Maintain incoming workflow for each benefit analyst’s caseload.
  • Screen by phone Participants for in-person Visitor Center appointments, including researching and preparing for the appointment.
  • Create and send Pension and IAP retirement and early withdrawal applications.
  • Analyze eligibility requirements for each applicant.
  • Review and validate returned applications for accuracy and completeness.
  • Provide customer assistance by phone, email, and in-person meetings.
  • Analyze, and respond to Participant requests regarding annual statements, benefit estimates, pension income verifications, Form 1099-R, miscellaneous form requests, address updates, beneficiary designations, and retirement applications.
  • Processes application cancellations.
  • Maintain accurate customer records on internal recordkeeping systems.
• Other Responsibilities
  • Maintain participant/department files and supplies.
  • Assist with various annual participant statements, required minimum distributions, and mail distribution.
  • Special projects and additional duties as assigned to support department objectives.

Qualifications:

• Bachelor’s degree in business administration preferred, or equivalent work experience.
• Minimum 3 – 5 years’ experience providing administrative or customer service support in a fast-paced environment.
• Knowledge and experience working with pension administration and processing preferred.
• Excellent verbal and written communication skills, paired with strong analytical skills.
• Ensure accuracy and precision in work output, maintaining neat and meticulous attention to detail with a high level of accuracy.
• Intermediate proficiency in Microsoft Outlook, Excel and Word required.
• Excellent attendance, punctuality, and reliability, including the ability to work extended hours/overtime as needed. 
• Ability to work with individuals at all levels of the organization.
• Ability to accept direction and developmental guidance from supervisors to support professional development and growth.

Submissions will be reviewed; only candidates most closely matching the requirements of the position will be contacted.